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    Are you looking for a challenging and fulfilling career? AMS Practice Management connects talented professionals to unique global opportunities with in-demand industries. We can help you take the next step toward reaching your goals and building a career you love.

    We are currently seeking dynamic, talented, and experienced professionals to take on innovative assignments with our global clientele.

    HR Coordinator, Business Law – Providence, RI

    Our client, a full service business law firm is seeking a full-time HR Coordinator to provide our firm’s HR Department with administrative support in Human Resources matters. This is a perfect opportunity for a hard-worker with superior organizational skills, and who is interested in learning and growing in a fast-paced work environment.

    Required Skills & Experience:

    • 2 years of experience in Human Resources
    • Bachelor’s degree is required
    • Exposure to payroll practices
    • Knowledge of Labor Law and employment equity regulations
    • Must possess superior organizational and time-management skills
    • Must be computer literate: Ability to easily learn & utilize new software
    • Highest ethical standards and professional integrity
    • Strong interpersonal skills and ability to communicate effectively with staff and outside parties Principal Duties & Responsibilities S
    • upport day-to-day office activities in the Human Resources department
    • Onboarding and maintaining personnel records, in compliance with HR regulations
    • Compile reports from personnel databases
    • Assist with the recruitment process by identifying candidates, performing reference checks and issuing employment offer letters.
    • Schedule meetings, interviews, HR events and maintain agendas.
    • Coordinate training sessions and seminars.
    • Assist with payroll and HR projects.

    Director of Marketing, Business Law – Providence, RI

    Our client is a full service business law firm and they are searching for an experienced Director of Marketing to develop a creative marketing strategy to support the firms’ business initiatives and growth.

    Primary Duties:

    1. Create and implement yearly marketing and business development strategic plans and provide support and follow through on all marketing and business development initiatives.
    2. Manage a variety of time-sensitive marketing projects and initiatives to ensure timely delivery and budget adherence.
    3. As the subject matter expert for the practice/industry, will support and work in conjunction with the Practice Group Leader as well as other members of practice group including the Practice Group Administrator, marketing communications and public relations professionals to generate content, create and implement practice/industry-specific marketing materials and identify and leverage paid and earned media opportunities.
    4. Accountable for all content marketing initiatives to drive traffic, engagement and new business; collaborates across functions and silos to deliver an effective content marketing strategy and editorial plan to meet the business objectives. Requires a brand publisher mindset: creating the content our audience is looking for and then optimizing the path to conversion.
    5. Editorial calendar and organization workflows must be developed and managed.
    6. Channel management of digital content hubs and all supporting social channels including LinkedIn, Twitter, email, website, etc.
    7. Measurement and optimization of the program will be required on a regular and ongoing basis.
    8. Work with practice group members to respond to Requests for Proposals (RFP) and/or Requests for Information (RFI) to ensure that responses present a consistent and up-to-date message.
    9. Work directly with practice group members and event resources to develop and implement seminars for clients and prospects on a national level, as well as coordinate practice group attendance and participation at industry events and conferences.
    10. Research opportunities for external seminars and symposiums where practice group’s capabilities could be featured.
    11. Drafting content for such seminars, in coordination with, and at the direction of, lawyers in the practice group.
    12. Experience creating content for the web and growing a social audience.
    13. Editorial mindset that seeks to understand what audiences consume and how to create it.
    14. Ability to analyze and present content and social media performance.
    15. Must be able to think strategically, analytically and creatively.
    16. Ability to work with detailed information accurately and efficiently while maintaining confidentiality.
    17. Experience at writing marketing content for a wide variety of media.
    18. Strong project management skills.
    19. Excellent knowledge of Microsoft Windows and Office suite (e.g. Word, Excel, PowerPoint and Outlook) applications required.
    20. Experienced with a CRM database system.
    21. Experienced with graphic design tools such as Adobe InDesign.
    22. Must be highly organized and be sensitive and responsive to internal and external client demands and deadlines.
    23. Must be a highly motivated, personable self-starter who is able to manage multiple projects simultaneously and successfully, many with tight deadlines.
    24. Ability to assess, adapt and reprioritize projects quickly when situations change.
    25. Able to work with all levels of firm management and work well as part of a team.
    26. Strong leadership skills with the ability to manage people and motivate them to accomplish their goals.
    27. Ability to lead meetings, teams and workgroups to encourage participation, mutual trust, respect and cooperation among participants; ability to coordinate the activities or tasks of people, groups and organizations.
    28. General understanding of legal and business concepts, or the capacity to learn them quickly.
    29. Ability to exercise good business judgment and diplomacy in complex situations.
    30. Unbiased judgment, sound discretion and openness to the views of others.
    31. Ability to interact with people in a manner that shows sensitivity, tact, and professionalism.
    32. Able to quickly grasp the goals, service, culture and strategy of both the firm and the practice group(s) being supported.
    33. Must conduct professionally in appearance and actions; must set a positive example for all personnel and support a collegial and collaborative work environment.
    34. Adhere to and serve as a role model for the firm’s Client Service Standards.
    35. Willingness to be flexible and perform responsibilities not specifically identified in the job description and assume new responsibilities as the department’s and firm’s needs change.

    REQUIREMENTS: Bachelor’s degree required. Journalism, communications or marketing major preferred. 8+ years’ experience or equivalent in a professional services or law firm environment, preferably involving marketing. Marketing or public relations experience is highly desirable as is experience in social networking. Strong leadership abilities, people and project management skills, and an ability to identify and implement creative solutions to enhance productivity, efficiency, and effectiveness of operations, systems and procedures. Experience in managing/organizing conferences or events a plus.

    Customer Service and Administration Manager – Livonia, MI

    SUMMARY: An innovator in concrete and rebar construction products is looking for a full-time Customer Service and Administration Manager in Livonia, MI to join their team. A small business atmosphere with a rich history, experienced professionals and big goals, the CS&A Manager leads a team that is the hub for all customer experience needs. This person should have a positive attitude and excellent communication skills.

    JOB DUTIES:

    • Leads team that manages customer accounts and develops existing customer relationships
    • Coordinate with management, sales, and logistics to sell product and service customers
    • Supports the customers inquiry process and handles all surfaced concerns with efficiency and the highest level of integrity
    • Supports the ordering process from entry through delivery with attention to detail

    REQUIRED EXPERIENCE:

    • At least 8 years of leadership experience in customer service and/or office administration
    • Proficient in Microsoft Office tools (Excel, Word, Outlook)

    EDUCATION:

    • Associates degree

    Licensed Social Worker – NY, NY

    Our nephrology client is searching for a Licensed Social Worker to join their team in NY, NY.

    PURPOSE AND SCOPE:

    • Supports mission, core values, expected behaviors, and customer service philosophy.
    • Adheres to the compliance program, including following all regulatory, policy and procedure requirements.
    • Provides psychosocial services to patients treated by the facility including in-center and home dialysis patients (if applicable) utilizing Social Work Theory of Human Behavior and accepted methods of social work practice.
    • Works with the health care team to promote positive adjustment, rehabilitation and improved quality of life for our patients.
    • In collaboration with the interdisciplinary team, informs, educates and supports staff in understanding the emotional, psychological and behavioral impact of Chronic Kidney Disease on the patient and family to ensure comprehensive quality care of our patients.
    • Supports the commitment to the Quality Indicators and Outcomes and Quality Assessment and Improvement (QAI) Activities, including those related to patient satisfaction and quality of life and actively participates in process improvement activities that enhance the likelihood that patients will achieve the Quality Goals.
    • Adheres to all requirements of the Compliance Program, and all policy requirements.

    PHYSICAL DEMANDS AND WORKING CONDITIONS:

    The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    EDUCATION:

    • Masters In Social Work Required

    EXPERIENCE AND REQUIRED SKILLS:

    • 2+ years’ related experience.
      State Specific Licensure required

    Senior Mechanical Engineer – Tucson, AZ

    Our client innovates and manufactures instruments and reagents that automate tissue processing and slide staining for cancer diagnostics. They are driving personalized healthcare through accelerated drug discovery and companion diagnostics.

    POSITION SUMMARY:
    Applies intensive and diversified knowledge of design principles, practices and implementation in complex systems and assignments. General responsibilities include design concept generation, participating in design reviews, development and testing to assess performance against design specification; reliability testing, and assessment of system interactions. Makes independent decisions. Assist in the development of manufacturing processes and troubleshooting issues to determine root cause and possible engineering solutions.

    ESSENTIAL FUNCTIONS:

    • Practices and mentors in the use of company concepts, policies and procedures, familiar with and follows standard practices.
    • Applies functional expertise routinely on the job.
    • Receives general direction and exercises considerable discretion as to work details.
    • Contributes to the definition and timely achievement of overall project goals.
    • Participates or leads in efforts to define new components, products or processes.
    • Identifies and solves technical challenges.
    • Identifies and implements improvements to work processes.
    • Creates potentially patentable components for systems, or processes.
    • Designs, plans and executes project related tasks.
    • Designs and executes experiments to test hypothesis related to project outcomes.
    • Applies advanced scientific knowledge to projects; determines priorities for experiments.
    • Independently designs and executes experiments.
    • Utilizes DOE as appropriate.
    • Assures experimental quality through sound, independent, experimental design.
    • Participates or leads cross functional technical teams.
    • Provides technical direction and feedback to others.
    • Teaches others and troubleshoots problems.
    • Participates in project planning, process updates and contributes to experimental design.
    • Prepares and delivers presentations of project results to others; presents data to larger and more diverse audiences.
    • Monitors work to ensure quality, and continuously promote Quality First Time.

    MINIMUM QUALIFICATIONS:

    Formal Training/Education:

    • Bachelor’s Degree or equivalent in a directly related discipline.

    Experience:

    • 8 years minimum of related experience OR MS degree in directly related discipline + 4 years of related experience required; OR, PhD degree in directly related discipline + 2 years of related experience required.

    We are an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

    Lead (Principal) Systems Engineer – Tucson, AZ

    Our client is leading the industry through innovation and manufacturing instruments and reagents that automate tissue processing and slide staining for cancer diagnostics. They are searching for a Lead (Principal) Systems Engineer to join their team in Tucson, AZ!

    Position Summary: Applies intensive and diversified knowledge of design principles, practices and implementation in complex systems and assignments. General responsibilities include design concept generation, participating in design reviews, development and testing to assess performance against design specification; reliability testing, and assessment of system interactions. Makes independent decisions. Assist in the development of manufacturing processes and troubleshooting issues to determine root cause and possible engineering solutions.

    Responsibilities:

    • Practices, mentors and develops company concepts, policies and procedures, familiar with and follows standard practices.
    • Applies functional expertise at a level to make significant company contributions.
    • Recognized expertise in field.
    • Direction is provided by strategic business needs.
    • Creativity and ingenuity have been demonstrated through the development of Client, multi-disciplinary approaches to projects and strategic issues.
    • Implements strategic projects, acts as catalyst to remove organizational barriers, reduces cycle times and directs process improvements.
    • Drives activities for publication and/or patent potential.
    • Conceives, plans, and executes projects related to the strategic needs of the company.
    • Designs and executes experiments to test hypothesis related to project outcomes; extracts the full relevance of technical observations.
    • Applies extensive, advanced engineering knowledge to multi-disciplinary projects.
    • Assures experimental quality through sound experimental design and provides advice to others on experimental design.
    • Has successfully designed and executed major studies.
    • Participates or leads cross functional technical teams.
    • Develops and maintains broad external and internal contacts as required to accomplish job objectives.
    • Trains and develops others using a variety of methods.
    • Provides a technical role model to others.
    • Advances the level of technical expertise within the company.
    • Establishes project operation criteria and technical standards for excellence.
    • Presents results of projects both internally and externally.
    • Reviews and critiques presentations for others.
    • Consistently and effectively presents complex technical data to large and diverse groups.
    • Monitors work to ensure quality, and continuously promote Quality First Time.

    Minimum Requirements:

    • BS degree or equivalent in a directly related discipline + 15 years of related experience OR
      MS degree in a directly related discipline + 12 years of related experience required OR
      PhD degree in a directly related discipline + 10 years of related experience required.

    Managing Director, Capital Management

    Our client is a leading RI based business firm who is seeking to hire an experienced professional as a Managing Director to help grow its debt and equity advisory business. The position (with the potential for profit sharing) offers an exciting and entrepreneurial opportunity for the right individual to expand their current business by leveraging the Group’s full-service platform and the firm’s year track record and extensive owner and lender relationships.

    The Managing Director should have a track record of, and will be responsible for, originating and underwriting new mortgage brokerage and equity placement business. Additionally, the Managing Director will be responsible for recruiting, training and managing a dedicated team of commercial brokers to work under his/her supervision. The Managing Director will manage the day-to-day operations of the division and manage and grow the team. Responsibilities include borrower lead generation, client management, lender relationships, equity relationships, deal structuring and placement, team recruiting and management. Additionally, the Managing Director is expected to entertain clients, attend conferences and organize or participate in other networking events as he/she grows and represents the brand. The candidate will also be responsible for generating leads from and delegating referrals to his/her team from other divisions of the firm.

    Job requirements:

    Bachelors degree in Finance; MBA or advanced degree preferred
    5+ years debt underwriting experience required (specific exp with bridge and mezzanine loans rqd)
    High energy individual with entrepreneurial spirit, a true business owner
    Location: Providence, RI

    Systems Analyst

    AMS Practice Management is in search of a Systems Analyst for a premier manufacturer in Wilmington, NC.

    In this role you will be responsible for supporting the company’s primary ERP system (Microsoft Dynamics NAV) including setup, deployment, integration, troubleshooting and training.

    You will work on continuously aligning systems and processes with organizational needs and ensures existing systems continue to support evolving business requirements. Collaborate with all functional areas to develop processes and identify opportunities for enhancements. Manages projects related to the ERP system and peripheral supporting software packages. Oversees testing and validation of software changes prior to production deployment. Supports reporting and data analytics needs of the organization using available software and reporting tools.

    Apply Today!

    Principal Responsibilities:

    • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
    • Analyze existing core business systems and processes to help develop solutions to a variety of business challenges.
    • Work on implementations and integrations of ERP functions into the business across all subsidiaries.
    • Generate documentation for ERP functionality as well as detailed end-user instructions for specific functions.
    • Provide day-to-day support to achieve timely resolution to end-user issues.
    • Support EDI document interchanges with new and existing trading partners.
    • Research, identify, and report on key areas. Leverage available technologies and data to enhance business reporting and analytics capabilities.
    • Identify ways to leverage technology to accelerate efficiencies and growth of the business.
    • Collaborate with other departments to address their reporting needs and create new or update existing reports using Microsoft SQL Server Reporting Services or other available reporting tools.
    • Complete special assignments and projects as requested.

    EDUCATION / EXPERIENCE:

    • Associates Degree and at least 5 years related experience.
    • Preferred: SQL Server and relational database experience. Experience with Dynamics NAV (Navision). Knowledge of manufacturing or distribution environment.

     

    REQUIRED SKILLS:

    • Accounting based knowledge, a must for troubleshooting
    • Ability to work with limited supervision.
    • Interpersonal and customer relation skills.
    • Good organizational skills.
    • Knowledge and use of Microsoft Office Suite.
    • Microsoft Dynamics NAV or comparable ERP system.
    • SQL server.
    • Experience extracting and using data to support business decisions.

     

    AMS Practice Management is a premier provider of Talent acquisition and consulting services across the Regulated Industry, Manufacturing, and Information Technology (IT) industries.

    We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

    Clinical Supervisor

    Location(s): Claymont, DE; Ellendale, DE; West Chester, PA; Willow Grove, PA; Philadelphia, PA; Baltimore, MD

    Description:
    This individual manages and administers the day to day operations of a program with an annual operating budget no greater than $750,000; supervises clinical staff, and thus is responsible for planning, developing, implementing and evaluating the therapeutic care, treatment, and rehabilitation conducted in the facility. The Clinical Supervisor works closely with the Program Director to train, supervise, and direct a staff performing the above.
    Duties may include, but are not limited to: planning therapeutic activities; providing counseling services to clients and members of their families to aid them in achieving adjustments to specific problems or situations of a difficult or complex nature; guiding lower level staff in planning therapeutic activities, sessions, and work projects, and supervising the planning, review and updating of client’s program or treatment plans.
    Work is performed with considerable independence in accordance with established regulations, policies, and procedures. Work is reviewed by the Program Director to whom he/she directly reports.

    Qualifications:
    • Masters’ Degree plus two (2) years’ experience
    • Bachelors’ Degree or CAC plus three (3) years’ experience
    • Associate Degree plus four (4) years’ experience
    Note: All experience must be clinical in a health or human service agency, which includes one year of working with the chemically dependent, plus two years of supervisory experience.

    Nurse Manager

    Location: Ellendale, DE

    Description:
    This individual will be responsible for supervision of seven or more nurses. The Nurse Manager will ensure that all nursing staff under his/her supervision are performing and fulfilling their job duties in accordance with licensing, regulatory, funding and credentialing guidelines.
    Duties include but are not limited to: oversight that admission physical exams are completed, that acute care medical services are provided, assist in conducting health related seminars and assist nursing staff in managing client’s medications and external case management needs. Additional responsibilities include working with Program Directors to ensure that there is integration between clinical and nursing services.

    Qualifications:
    • Graduate of an accredited school of Practical Nursing
    • Current licensure in good standing in Commonwealth of PA and DE
    • Minimum of five (5) years nursing experience with at least 2 years in an addictions, mental health or community health care setting
    • Sobriety: If recovering, Two (2) years’ sobriety

    Behavioral Health Registered Nurse (RN)

    Location(s): Delaware; Baltimore, MD; Philadelphia, PA

    Description: This individual must be able to provide comprehensive nursing care to a specific group of individuals (i.e., adolescents, adults, mental health, women and children, etc). The Registered Nurse must be able to perform all aspects of the nursing process under the Professional Nursing Law. Responsibilities include facilitation, communication, assessment, intervention, education, planning and providing comprehensive nursing care for clients during treatment. This nurse will provide administration of medications and record this activity in the appropriate medical chart. This nurse will arrange and coordinate all medical, dental, and vision exam appointments and must ensure that there are adequate medical supplies, as well as securing necessary medical records on all clients.
    Duties may include but are not limited to performing initial nursing assessment for residents within 24 hours of admission, arranging appointments with Health Care Providers for complete physical examinations, educating staff regarding health/medical issues and participating in treatment/multidisciplinary team meetings, as indicated.
    Work is performed with considerable independence in accordance with established regulations, policies and procedures in a coordinated effort with the Medical Consultant and/or the Director of Nursing, and/or Program Director. This individual is responsible to the Director(s) for overall program effectiveness and the achievement of program objectives.

    Qualifications:
    • Current RN license in good standing in state of practice.
    • Two (2) years supervised nursing experience, preference of one (1) year in addictions, mental health, or related specialty.
    • Sobriety: If recovering, Two (2) years’ sobriety

    House Manager

    Location(s): Baltimore, Crownsville, Glen Burnie, MD; Ashland, Harrisburg, West Chester, York, PA

     

    Description:
    This individual must have the ability to work in the therapeutic care, treatment and rehabilitation facility under direct supervision. This individual will be responsible for transporting and escorting clients that have medical appointments, and/or other business needs outside of the facility (as approved by staff) and will perform this function in a coordinated and timely manner, communicate any/all concerns to staff accordingly, have an awareness of clients whereabouts and activities during shift, communicate to counseling staff all client related incidents (in person and/or by log), deny access to the facility of unauthorized persons to ensure a drug free environment while maintaining client confidentiality, be willing to listen to clients in a non-judgmental manner, assist in the facilitation of morning meetings, exercise, and other program functions, attend program activities and act as a role model for the clients by demonstrating a positive attitude and behavior and drug free lifestyle.

    This position does not require, and is restricted from performing group counseling, individual counseling, treatment planning, case management, etc., but does act as a liaison between the clinical staff and the clients.

     

    Qualifications: 

    • Bachelor’s degree in related field
    • Knowledge of drug and alcohol abuse and treatment
    • Valid Driver’s License
    • Sobriety: If recovering, One (1) year sobriety.
    • THIS POSITION REQUIRES OPEN AVAILABILITY!

    Addiction Counselor I, II, or III

    Location(s): Bristol, PA; Coatesville, PA; Harrisburg, PA; Mechanicsburg, PA; West Chester, PA; Norristown, PA; Baltimore, Glen Burnie, MD

     

    Description:
    This individual must be capable of performing independent work in the therapeutic care, treatment and rehabilitation of persons within the program. This individual will plan and conduct therapeutic activities and counsel therapeutically with clients on an individual and group basis. She/he must be capable of understanding the full continuum of care. In addition, this person must have a broad understanding of how a therapeutic program operates and how each client moves along in the treatment system.

    Duties may include, but are not limited to: carrying out task in the therapeutic care, treatment and rehabilitation of persons with chemical dependency and/or mental health problems; providing, facilitating and supervising individual and group counseling; working with other social agencies  and managed care organizations hospitals, clinics, courts, prisons, and gatekeepers in planning to meet the  needs of clients and assist them in utilizing these resources; preparing treatment plans, histories, writing letters, making reports and keeping records; encouraging, reassuring and giving needed support; recommending educational and occupational training and/or possibilities for placement; providing assessment and evaluations based on appropriate criteria.

    Qualifications:

    • Associate degree or Certified Addiction Counselor (CAC) with four (4) years’ experience
    • Bachelor’s Degree with two (2) years’ experience
    • Master’s Degree, with one (1) year experience
    • Minimum of basic knowledge of drug and alcohol addiction
    • Sobriety: If in recovery, Two (2) years’ sobriety

    Senior Wealth Advisor

    Our wealth management client is searching for Senior Wealth Advisor(s) to join their franchise group. As a franchise advisor you’ll have outstanding income potential and the freedom to build equity in your own practice and enjoy independence along with support and resources. Becoming a franchise advisor enables you to leverage the recognition and goodwill associated with our client’s strong national brand.

    1. Be responsible for a team of professionals that provides client guidance on investment policy, portfolio allocation, security selection and implementation, and all financial planning issues such as goal identification, cash flow and wealth transfer strategies, charitable efforts, real estate activities, and legacy matters.
    2. Manage, maintain and deepen relationships with the team’s clients to achieve consistent client service, develops new business and promotes growth and profitability of the firm.
    3. Serve as the primary point of contact, the RM is responsible for ongoing client communication and investment reviews.
    4. Supervise implementation of the investment strategy as outlined in the Investment Policy Guidelines and provides financial planning advice on an ongoing basis.
    5. Cultivate and maintain relationships with numerous sources of new business, including company officials, attorneys, accountants, and other centers of influence. Meets with prospects to explain company services. Prepares and delivers proposals to prospective clients. Maintains prospect tracking system and participates and supports development of the marketing program.
    6. Assist in the development of company short and long-term investment policies and strategies based on management investment philosophy and client investment objectives. Keeps informed of developments in the security markets. Participates in Investment Committee meetings and decisions as well as contributes to Daily Strategy meetings.
    7. Provide coaching, training and assistance to staff to develop knowledge, skills and abilities to maximize performance and potential. Assists in performance reviews and with SEC compliance reporting requirements, as directed.

    Qualifications:

    • A bachelor’s degree or higher in finance or related field, a CFP®,CFA, CPA, or JD designation
    • Series 7 required; Series 66 preferred
    • Thorough knowledge of stocks, mutual funds, U.S. Treasuries, agencies and municipal bonds, financial planning principles, equity and fixed income investments

    Medical Device Quality Clinician (RN, NP, PA, or MD)

    Our team is searching for a Clinician (RN, NP, PA or MD) with dialysis experience to join the post market surveillance team with a leading renal client in the Greater Boston Area.

    PURPOSE AND SCOPE: Receives, reviews, processes, and analyzes all product inquiries and product complaints for manufactured and distributed products (equipment, drug, and device) as required by applicable regulations, standards, and company policy. Helps provide high level customer support and serves as a liaison and subject matter expert between manufacturing facilities, distribution centers, customer/technical service, and customers/patients regarding product complaints. Partners with Pharmacovigilance resources on any possible adverse event (MDR/ADE) or reportable complaints, as well as with Corporate Quality Engineering on product investigations and trends. Responds to questions and liaises with fellow department staff members regarding complaint data entry and processing.

    EXPERIENCE AND REQUIRED SKILLS:

    • BSN, NP, PA or MD required; Advanced degree preferred
    • Minimum 3 years of related experience in complaint handling in the healthcare/device industry with exposure to medical device quality system regulations, and an understanding of drug/device safety requirements.
    • 3 years of dialysis experience required.
    • Requires understanding of regulatory obligations for compliance within the scope of the department (21 CFR 820.198 and 21 CFR 211).
    • Strong interpersonal and decision making skills.
    • Strong PC computer skills essential in industry recognized complaint management systems, crystal reporting, MS Access/Excel.  Understanding of medical terminology.
    • Experience in FDA regulated environment, pertinent to ISO 13485 is preferred.

    Medical Device Quality Specialist

    We are in search of a Medical Device Quality Specialist / Post Market Surveillance Specialist for our premier client in Waltham, MA.

    In this role you will be responsible for receiving, reviewing, and processing all product inquiries and product complaints for manufactured and distributed products (equipment, drug, and device) as required by applicable regulations, standards, and company policy. Must have previous experience with MDR/ADE reporting and complete follow through with the complaint closure process.

    Purpose and Scope:

    Responsible for receiving, reviewing, and processing all product inquiries and product complaints for manufactured and distributed products (equipment, drug, and device) as required by applicable regulations, standards, and company policy. Helps provide customer support and serves as a liaison between manufacturing facilities, distribution centers, customer/technical service, and customers/patients regarding product complaints. Partners with Pharmacovigilance resources on any possible adverse event (MDR/ADE) or reportable complaints, as well as with Corporate Quality Engineering on product investigations and trends.

    This is not a remote position.

    Job requirements:

    • Bachelor’s Degree required, preferably in a healthcare related field. Associate’s Degree may be considered with additional years of relevant experience.
    • Minimum 2 – 5 years of related experience in the healthcare/device industry or exposure to medical device quality system regulations; understanding of drug/device safety requirements are required; with an Advanced Degree no prior experience may be considered.

    Please note we have multiple levels within this job function available depending on prior experience.