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  • ERP Application Analyst

    Job Summary

    The ERP Applications Analyst’s role is to assist in the design, delivery, maintenance, and improvement of our enterprise ERP system and related in-house and cloud-based software applications. This includes programming and support of ERP modules, building data integrations, and troubleshooting issues in all supported applications. The role also involves the support and training of end users in the organization on the effective and efficient use of application software to meet business objectives.

    Responsibilities

    · Work closely with user departments to understand business processes

    · Work closely with all users in the area of cross training and support

    · Evaluate and review documented resolutions and establish best practice standards for future documentation and standards

    Operational Support

    · Field incoming problem tickets from end users to resolve application and software issues within servers, databases, and other mission-critical systems

    · Prioritize, schedule, and administer all instances where enhancements and defect resolution are required

    · Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution

    · Identify and learn appropriate software applications used and supported by the organization

    · Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders

    · Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved

    · Maintain and enhance performance of all new and existing software and applications across the organization

    · Coordinate with department heads to assess departmental application training needs and objectives

    · Participate in the design, development, and delivery of software applications training programs and individual classes

    · Post software updates, drivers, knowledge bases, and frequently asked questions and resources to assist in problem resolution

    · Perform preventative maintenance, including the installation of service packs, patches, hot fixes, anti-virus software, and so on

    · Work with and cross train in-house resources

    · Work with internal project teams to develop procedures and improvements

    Requirements

    Formal Education & Certification
    College degree in the field of computer science, information systems, and/or 5 – 10 years equivalent work experience in the Information Technology field

    Knowledge & Experience
    Broad knowledge of programming languages and techniques
    Experience with RPG or willingness to learn RPG required
    Experience with Microsoft SQL Server is helpful
    Hands-on knowledge of and experience with enterprise applications
    Experience with IBMi helpful
    Experience with troubleshooting principles, methodologies, and issue resolution techniques
    Experience with application integration (both internal and 3rd party cloud) utilizing ETL tools and event driven workflows
    Ablility to develop and interpret technical documentation for IT knowledge base, training, and end user procedures
    Knowledge of trends in technology relating to software applications
    Experience with building and maintaining databases for query and problem tracking
    The ability to work with various levels of users including executive and management level
    Understanding of ERP systems and standard business processes in a manufacturing environment
    Strong project management skills and understanding of project management principles